Troubleshooting
Solutions to the most common issues with WhatsApp, automation, and access.
4 articles in this section
Common Troubleshooting Guide
Quick answers to the issues we see most often: WhatsApp connection, message delivery, automation, broadcast, and access problems.
Why My WhatsApp Message Did Not Send
Walk through the most common reasons a WhatsApp message fails to send from Nuha Chat — and how to fix each one.
Why My Automation Was Skipped
Learn why an automation didn't run on a conversation it should have — and how to use Logs to find the exact cause.
Usage Limits Explained
What every usage limit in Nuha Chat means — conversations, broadcasts, automation runs, team seats — and what happens when you hit one.
Still need help?
Contact Nuha Chat Support — the more detail you share up front, the faster we can help. Please include:
- Workspace name — so we can find your account.
- WhatsApp number involved in the issue (in international format).
- Screenshot of the issue, including the full error message if one is shown.
- The step you were trying to complete when the issue happened.
We typically reply within a few hours during business days.