Something not working?

Nothing was charged. Tap Try again and pay again.

If you paid, check your email for the receipt and login link. Still stuck? Email hello@nuhachat.com.

Sign-ups are closed for a short time. Please try again later.

Check your spam folder. Wait for the timer, then tap Send a new code.

Type the newest code only. After 5 wrong tries, tap Send a new code.

Codes last 10 minutes. Tap Send a new code.

Wait one minute, then ask again.

Some steps need something saved: for example Let Nuha learn needs at least one approved knowledge item, and Invite your team needs someone to accept the invite.

It only shows when you sell appointments. Turn on Appointments in Settings → Business → What you sell.

The Sell items follow what you sell. Change it in Settings → Business → What you sell.

Only the owner or an admin can see billing.

Only the owner or an admin can change this.

Some helpers have their own setting. Tap one mode to set everything the same.

Check Settings → Devices says Connected. Make sure you messaged from a different number, not your own.

Check the top bar: if it says AI paused, tap it and Resume AI now. Also check you still have AI credits and an active plan.

Tap Add a seat to buy an extra seat, or remove someone first. See the add-ons guide.

Your plan has 1 seat and no add-ons. Tap Upgrade plan.

Ask them to check spam. If a link showed after sending, copy it and share it on WhatsApp.

Allow notifications for Nuha Chat in your browser or phone settings, then tap Turn on again.

Use Chrome on Android, or Safari on iPhone after adding Nuha Chat to your Home Screen.

Phone alerts are not switched on for Nuha Chat yet. They are coming soon.

Ask the owner or an admin to log in and connect it.

The page lasts 60 minutes. Tap Connect WhatsApp and start again.

See the guide on fixing connection problems. It lists each message and what to do.

Move the number to the WhatsApp Business app first (free from your app store), then connect.

Update WhatsApp Business to the latest version and try again.

Send an approved template instead.

Create one in Campaigns → Templates and wait for Meta to approve it.

Connect your number in Settings → Devices first.

Make the message clearer, remove all-caps and check the opt-out line for Marketing, then edit and save it again.

Add a card in Meta Business Settings → Billing, then send the template again.

Nuha or your team paused promotions to protect the number. Replies to customers still go out. If you paused it, tap Resume now when ready.

Connect your WhatsApp number first.

The number must be removed from the other business first. Contact support if you cannot reach that account.

You closed or cancelled a Meta screen. Start again when you are ready.

Start again and finish within 60 minutes.

Disconnect it there first, then try again.

One number per business for now. See the guide on changing your number.

Make sure you picked the right Meta Business account and number, then try again.

This is on our side. Contact Nuha support.

Nuha cannot send or receive on it. Contact support so we can reconnect it.

Chats appear when a customer messages your WhatsApp number. If your number is not connected yet, connect it in Settings → Devices.

Check the quick view at the top is set to All, and tap Clear all to remove any filters.

Your filters are too narrow. Tap Clear filters to see everything again.

These views only show when your business has more than one team member.

Tap Why? under the message. It explains the WhatsApp reason in plain words, for example the 24-hour window closed or the customer blocked you.

More than 24 hours passed since the customer last wrote. Send an approved template instead.

Allow microphone access for this site in your browser, then try again.

No saved reply has that shortcut or text. Check the spelling, or add a new one.

Open Manage and tap the bin next to it.

Nuha is on Ask me first. Switch to Auto within limits if you trust her answers, or teach her rules so her drafts need fewer changes.

Check the AI replies switch at the top of the chat is on, and that Nuha is not paused for the whole business.

Nuha may be paused for the whole business (a yellow bar says so), the chat may need you, or you may be out of AI credits.

Connect CHIP in Settings → Payments. Until then, mark the order paid yourself when the customer pays.

It only shows when you have at least one booking item.

Add your items and prices in Products, Services or Bookings first.

Tap Create templates → to make one in Campaigns. WhatsApp must approve it before you can use it.

Fill in every field listed under Fill in:.

Automatic assignment is on Pro and higher. Off (assign by hand) works on every plan.

It only shows when your business has more than one team member.

Price and knowledge changes can only be approved by the owner or an admin.

You have more contacts than your plan allows. Their messages still arrive, but Nuha, automations and broadcasts leave them alone. Upgrade, add contacts, or archive quiet ones.

Only the owner or an admin can delete labels. Deleting removes it from every contact.

Split your list into smaller files.

Exporting data is on Basic and higher. Tap the upgrade button to upgrade.

Archived contacts and contacts over your plan limit are not shown in the Pipeline.

That deal was marked Won by hand. Moving it removes that sale and its receipt so your sales are not counted twice.

Only the owner or an admin can change this.

Delete answers you don’t need, or upgrade your plan in Settings → Billing & AI fuel.

Your plan doesn’t include reading sources. Type your business info and FAQs yourself, or upgrade.

Read the error under its name. Check the link opens in a normal browser and is public, then add it again.

A rule needs at least 5 characters and at most 300.

Remove a rule you no longer need in Knowledge → Learned rules, or upgrade.

Maximum discount is empty or 0. Set a number and save.

Your credits ran out, so your team answers chats by hand. Top up in Settings → Billing & AI fuel.

The text has a price that is not in your Catalog. Fix it before you send.

Type something in the box first.

Your plan doesn’t include Ask Nuha. Tap Upgrade plan.

Agents can’t use Ask Nuha. Ask the owner to change your role if you need it.

Nuha is paused. Owners and admins can tap Resume.

Tap Top up to add credits.

Tick it under Settings → Business → What you sell and tap Save. If you open the page from an old link, you will see a note that the menu is hidden.

Only the owner or an admin can change business settings.

You have reached the limit for your plan. Hide or delete a product you no longer sell, or upgrade in Settings → Billing & AI fuel.

Use a JPG or PNG under 5 MB and try again.

Stock only goes down when the order is paid. Unpaid orders do not take stock.

Edit the product, type the new number in Stock and tap Save.

Making an item available again needs room in your plan. Hide another item or upgrade.

Their order or payment link was made before you changed it. Cancel the unpaid order and create a new one.

Only the owner or an admin can change delivery settings.

Connect CHIP in Settings → Payments. Without CHIP, no link is added.

Add at least one booking type and make sure Available (Nuha can offer it) is ticked.

Check that at least one day is turned on, the date is not a day off, and Minimum notice and Book up to are not too strict.

Tap Save availability after adding them.

The page is off. Turn on the switch at the top right.

Connect your WhatsApp number first.

Google stopped accepting our requests. Tap Connect again.

Remove "Nuha Chat" at myaccount.google.com/permissions, then connect again.

Google Calendar is not on the Lite plan. Upgrade to Basic or higher.

Reminders go to appointments that are Paid or Booked and linked to a WhatsApp chat.

Only the owner or an admin can mark an appointment as paid.

Add products or services first, and make sure they are set to Available.

Connect CHIP in Settings → Payments.

Check that the keys match the mode: test keys for Test, live keys for Live. Then try again.

Only the owner or an admin can see and change payments.

CHIP is not connected. Connect it in Settings → Payments.

Update the stock in Products, or lower the quantity.

Open the order and tap Send new link.

Connect CHIP in Settings → Payments.

Only paid orders (or cash on delivery orders) can be shipped. Self pickup orders do not need shipping.

Check COD is on for their area and the order is under your limit.

Only the owner or an admin can mark an order as paid.

The order was not paid with CHIP. Refund the customer yourself and pick I refunded it myself.

The customer has not messaged in 24 hours. Copy the link, or send a template first.

Make a new one. You can change the default days in Settings → Payments → Tax & numbering.

Connect CHIP in Settings → Payments, then send it again.

Copy the message shown and send it, or send a template first.

Credit notes are not on the Lite plan. The refund is still recorded.

You need a connected WhatsApp number and at least one approved template. Check the notes at the top of the page.

Everyone in that group may have opted out, been messaged in the last 3 days, or had a promotion this week. Pick a bigger group or switch off a rule.

Your plan has a monthly limit. Upgrade in Settings → Billing, or wait for next month.

Lists are not picked directly. Import them in Contacts with a label, then choose Label in the campaign.

Check the Rules step. It shows how many were removed by each rule and why.

Add labels first in Contacts → Labels.

Connect your WhatsApp number first.

Meta can take up to 24 hours. Tap Check status to get the latest.

The template did not reach WhatsApp. Read the red note under it, fix the message, then tap Edit and send again.

Start from a ready-made template, or delete this one with the bin icon and write a new one with clearer wording.

Category is fixed after creating. Make a new template with the right category.

Rest batches wait for quiet hours to end, and stop at your number’s daily limit. They continue on their own.

Progressive send was switched off, or the campaign had 20 people or fewer.

You can schedule up to 60 days ahead, not in the past.

Connect WhatsApp and get a template approved first, or there is nobody to send to yet.

Only paid orders from customers in this campaign, within 7 days of it, are counted.

The Guardian is protecting your number. Read the reason in Number Health. A low Meta rating usually recovers in about a week.

Add one in Campaigns → Templates. Until then, only customers who messaged you in the last 24 hours get it.

Say clearly what starts it and what should happen, for example "When an order is paid, send a thank-you".

The flow uses a step that is not available yet. Swap it for another step, or save as a draft.

Turn another flow off, or upgrade your plan.

That customer replied STOP, so follow-ups and thank-yous are not sent to them.

It has a photo question or more than 8 questions. Split it into two forms to keep it inside WhatsApp.

Archive a form you no longer use, or upgrade.

Only customers who messaged you in the last 24 hours can be picked. Copy the link instead, or send it once they write.

The form is a draft. Open it and tap Publish.

Create an ad account in Meta Business Settings, then tap Connect again.

Ads need the Pro or Max plan.

Connect your ad account and run a Click-to-WhatsApp ad. Results appear once Meta shares spend and customers start chats.

Meta’s reason shows on the ad card. Fix the text or photo and create the ad again.

Live ads plus this one would go over your daily cap. Lower the budget or raise the cap in Settings.

Ads are built from your catalog. Add a product, service or booking first.

Pick a cap inside that range.

Only paid orders count. Orders still waiting for payment show under unpaid orders in Today’s Focus.

That is normal. It takes away today's ad spend, Meta message fees for campaigns and AI cost.

No goal is set for this month yet. Tap Set goal on the goal card.

That report is not in your plan. Lite shows the Overview only; AI team and Ads need Pro or Max. Tap the lock screen to see plans.

Your plan keeps a set number of months of reports. Tap Upgrade plan, or tap This month to go back.

On Lite, only this month is kept. Upgrade to Basic or higher to see last month.

Reports count orders paid through Nuha Chat in the period you picked. Payments you recorded outside the app may not be here.

There are no paid orders in this period yet. Try Last 30 days.

It only shows when Appointments is ticked under What you sell in Settings → Business.

No deals were won or lost in this period yet. Move deals to Won or Lost in Pipeline.

The Profit Ledger is in Pro and Max. Tap the lock screen to see plans.

No campaign was sent in the period you picked. Try Last 30 days, or tap Go to Campaigns →.

The AI team report is in Pro and Max.

Nuha did not use credits in the period you picked. Check that AI is not paused.

It shows only for owners and admins, and only when someone else has joined your team.

Only the owner or an admin can change the goals.

Goals are not in the Lite plan. Tap Upgrade plan.

Only the owner or an admin can change these.

Check your spam folder, and check Last sent to see if it went out.

Exports are in Basic and higher.

We only keep a fingerprint, so it cannot be shown again. Create a new key and revoke the old one.

You have reached the most keys allowed. Revoke one you don't use first.

Ask the owner or an admin to create the key.

API keys, webhooks and MCP are in Pro and Max.

That app used the revoked key. Create a new key and update the app.

Check the header is exactly Authorization: Bearer followed by the whole key.

Create a Read + write key for POST calls.

Check the path and method against the endpoint list.

WhatsApp only lets you send free text after the customer writes first. Use a campaign template instead.

The item name did not match. Use the exact name or the id from GET /items.

Your contacts limit is full. Upgrade or remove contacts first.

Add a short delay between steps, or spread the work over the day.

API, webhooks and MCP are in Pro and Max. Check Settings → Billing & AI fuel.

The URL must start with https://, use the normal port and point to a public site (not localhost or a private network).

Your server returned an error. Fix it; we try again later by ourselves.

It cannot be shown again. Remove the webhook and add it again to get a new secret.

Check you use the raw body, the whole secret including whsec_, and the t value from the same header.

A retry can arrive if your server was slow. Skip events whose id you already handled.

Tap Send test after fixing your server. Check that the URL is public and answers within 8 seconds.

Write tools need a Read + write key.

Check the URL ends in /api/mcp, the header is Authorization: Bearer plus your key, and the app supports HTTP MCP servers.

You have no active API key. Create one in API keys.

Those tabs are only for the owner and admins. Ask the owner to change your role, or to do it for you.

Your email is how you sign in, so it can't be changed here. Open a support ticket and we will help.

Check your spam folder and wait a minute. Make sure you typed the same email you signed up with.

There is no password. You always sign in with a code sent to your email.

Allow notifications for Nuha Chat in your browser or phone settings, then try again.

Use Chrome on Android, or Safari on iPhone after adding Nuha Chat to your Home Screen.

Phone alerts are not switched on for Nuha Chat yet. Use Bell and Email for now.

Only the owner or an admin can change business details.

Use a PNG or JPG under 900 KB.

Tap Add a seat, or remove someone first.

Your plan has 1 seat. Tap Upgrade plan.

Send the invite again. It makes a fresh 7-day link.

Only the owner can remove people, and the owner can't remove themselves.

Assigning chats in turn is in Pro and Max. Off works on every plan.

Upgrade to Basic or higher to export.

Only the owner and admins can see it.

Ask the business owner to do it.

On Lite we help by email. Tickets in the app come with Basic and higher.

Write a subject of at least 3 letters and a message of at least 5.

Ask the business owner to do it. Anyone can still download the data copy.

Tick the Terms box first. If it still does not work, online payment may not be on yet: contact support.

Switch to Monthly, or pick Basic or higher for yearly.

Only the owner or an admin can see the plan and pay.

Nuha stops writing replies and chats go to your team. Orders, invoices, bookings and automations without AI keep working. Top up (Basic and higher) or upgrade.

Check History → Plan credits and Adjustments. Reading websites and files, Ask Nuha and AI writing tools also use credits.

Lite has no top-ups. Tap Upgrade to get more credits every month.

Wait a few seconds; the page refreshes by itself.

Lite has no add-ons. Tap Upgrade plan.

Pay the add-on bill in History (tap Pay next to it), then add more.

Your plan has ended. Renew it first.

Contact support and we will switch it for you.

Only the owner can cancel, and only while the plan is active. If it says Cancelled, it is already done.

No. Payments are not refunded, except a double charge or a system error.

Wait a few seconds while it says Waiting for CHIP to confirm your payment…. If it does not change, contact support with your receipt.

Nothing was charged. Try again.

Use the link in the email, or tap Renew now in Billing and pay with another card or FPX.

Auto-renew was switched off. Pay with a new card; it becomes your saved card.