Get help from the Nuha team (support tickets)

Send a support ticket and follow our replies.

2 minPlans: Basic and higher (Lite: email support)

1
Open Support tickets
In the menu, under Help, tap Support tickets.
Support
New ticket
What is it about?
Subject
Message
Send to Nuha team
Sketch of the Support screen
Open this in Nuha Chat
2
Pick a topic
In What is it about? pick one: WhatsApp & numbers, Nuha AI replies, Plan & billing, Payments (CHIP), Something is broken, Idea or request or Other.
3
Describe the problem
Write a short Subject and a Message: what happened, what you expected, and which customer or order (if any).
4
Send it
Tap Send to Nuha team. We reply by email, usually within one working day.
5
Follow its progress
Your tickets shows each ticket with its status: Received, In progress, Waiting for you or Solved.

Tips

To send screenshots, reply to our email with them attached.
Everyone in your business can see your tickets.
On Max you can also tap Chat on WhatsApp to reach the Nuha team in office hours.

I only see Email support

On Lite we help by email. Tickets in the app come with Basic and higher.

The send button is greyed out

Write a subject of at least 3 letters and a message of at least 5.