Settings, team & support

Your business, your team, notifications, data and help. ¡ 13 guides

  1. 1Find your way around SettingsKnow what each Settings tab is for, and which ones only the owner or an admin can see. 2 min
  2. 2Change your name and WhatsApp numberUpdate the name Nuha and your team see, and your own WhatsApp number. 1 min
  3. 3Sign-in and security: sign out other devicesHow signing in works, and how to sign out of a lost phone or shared computer. 2 min
  4. 4Choose your notifications and turn on phone alertsPick what you hear about in the bell, by email and as a pop-up on your phone. 3 min
  5. 5Update your business details and logoSet the business name, address, phone, opening hours and logo that customers see on receipts, invoices and order pages. 3 minOwners and admins
  6. 6Invite your team and choose their roleAdd staff to Nuha Chat as an Agent or Admin. 3 minPro and Max include team seats; Basic can add seatsOwners and admins
  7. 7Remove someone from your team or cancel an inviteTake away access when a staff member leaves, or cancel an invite that was not accepted. 1 minOwner (removing people); owners and admins (cancelling invites)
  8. 8Share chats between your team (Chat assignment)Give new chats to team members in turn, and choose whether agents only see their own chats. 3 minPro and Max (assigning in turn)Owners and admins
  9. 9Export your contacts, orders, invoices and receiptsDownload your business data as CSV files for Excel or Google Sheets. 2 minBasic and higherOwners and admins
  10. 10Close your accountAsk the Nuha team to close your account, stop Nuha and disconnect your WhatsApp number. 2 minOwner
  11. 11Get help from the Nuha team (support tickets)Send a support ticket and follow our replies. 2 minBasic and higher (Lite: email support)
  12. 12See what's new in Nuha ChatRead new features and news from the Nuha Chat team. 1 min
  13. 13Handle a customer’s personal data request (PDPA)Give a customer a copy of their data, or delete it, when they ask under Malaysia’s PDPA. 3 minOwner (deleting data)
Settings, team & support ¡ Nuha Chat Help