Automations & forms

Follow-ups that run by themselves and forms in WhatsApp. · 13 guides

  1. 1Turn on a ready-made automationSwitch on booking reminders, payment reminders, follow-ups or thank-yous in one tap. 3 minOwners and admins
  2. 2Describe an automation and let Nuha build itType what you want in your own words and Nuha drafts the flow for you. 3 minOwners and admins
  3. 3Build a flow on the canvasCreate your own automation step by step: a trigger, then actions, waits, conditions and AI steps. 6 minOwners and admins
  4. 4Choose what starts a flow (triggers)See the triggers you can use to start an automation. 3 minOwners and admins
  5. 5Add waits and conditions to a flowMake a flow pause for a while, or go different ways depending on the customer. 4 minOwners and admins
  6. 6Use AI steps and actions in a flowLet Nuha score, summarise or check the mood of a chat, and choose what the flow does. 4 minOwners and admins
  7. 7Edit, turn off or delete an automationChange a flow, switch it off for a while, or remove it. 2 minOwners and admins
  8. 8Check what your automations didSee every message a flow sent, who got it and what happened next. 2 min
  9. 9Quiet hours and safety rules for automationsKnow when automations will not send, and change your quiet hours. 2 min
  10. 10Create a WhatsApp formMake a form customers fill in inside WhatsApp, like a delivery address or registration. 5 minOwners and admins
  11. 11Send a WhatsApp form to a customerSend a live form from the Forms page, from a chat, or share its link. 2 min
  12. 12See form answersRead, filter and export what customers filled in. 2 min
  13. 13Do something when a form is filled inThank the customer, add a label, create a task or move the deal when a form comes back. 4 minOwners and admins
Automations & forms · Nuha Chat Help