Create a WhatsApp form

Make a form customers fill in inside WhatsApp, like a delivery address or registration.

5 minOwners and admins

1
Open Forms
Go to Marketing → Forms and tap New form. Pick Blank form or a template like Delivery address, Registration, Quote request or Feedback.
WhatsApp Forms
Forms · Responses · Templates
New form
Sketch of the WhatsApp Forms screen
Open this in Nuha Chat
2
Name it
Type the form name. Add a short description for your team (when you send it).
3
Add questions
Tap a question type to add it: Short answer, Choice, Date, Address, Phone or Photo. For Choice, type the options separated by commas. Use the arrows to reorder and the switch for Required.
New form
Full name · Required
Delivery address · Required
+ Short answer + Choice + Date + Address + Phone + Photo
Publish
Sketch of the New form screen
4
Check the preview
The Customer sees panel shows the form as it looks in WhatsApp.
5
Publish
Tap Publish to make it live, or Save draft to finish later.

Tips

Up to 8 questions fit on one WhatsApp screen and open inside WhatsApp. Forms with more questions, or a photo question, are sent as a link.
How many forms you can have depends on your plan.
To stop using a form, tap the archive icon. Old links stop working; you can restore it later.

The form card says "Sent as a link".

It has a photo question or more than 8 questions. Split it into two forms to keep it inside WhatsApp.

It says my plan includes only so many forms.

Archive a form you no longer use, or upgrade.