Use AI steps and actions in a flow

Let Nuha score, summarise or check the mood of a chat, and choose what the flow does.

4 minOwners and admins
  1. 1

    Add an AI step

    Tap ＋ and choose AI step. Pick Score buying intent, Summarise the chat, Detect language or Check sentiment.

    Open this in Nuha Chat
  2. 2

    Use the result in a condition

    After Check sentiment, add the condition Customer is upset?. After Score buying intent, use Lead is Hot?.

  3. 3

    Add actions

    Choose Action for what to do: Send template, Send message (AI writes it), Send WhatsApp Form, Add label, Create task for staff, Move to stage, Hand to your team, Send payment link, Notify me, Put in Approvals and more.

    Flow editor
    AI step · Check sentiment
    Condition · Customer is upset?
    Action · Hand to your team
    Sketch of the Flow editor screen

Tips

  • Each AI step uses 1 AI credit every time it runs.
  • Send message (AI writes it) uses 1 credit and writes from your Catalog and Knowledge. It is skipped for customers who replied STOP or are outside the 24-hour window.
  • Actions marked Soon (like Give discount) are not available yet.
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Use AI steps and actions in a flow · Nuha Chat Help