Check what your automations did

See every message a flow sent, who got it and what happened next.

2 min

1
Open Run history
Go to Automations → Run history.
Automations · Run history
Payment reminder → Aisyah · Paid RM89.00
Follow-up → Ali · No reply yet
Win back → Siti · Waiting
Sketch of the Automations · Run history screen
Open this in Nuha Chat
2
Read each row
Each row shows the flow, the customer, when it ran, the path it took, and the result, like Paid, Replied, Waiting or Skipped with the reason.
3
Open the chat
Tap the customer’s name to open the chat in the Inbox.

Tips

For totals over a period, see Reports → Automations (depends on your plan).
A Skipped result usually means quiet hours, STOP, or the 24-hour window stopped the message.

A row says "Customer opted out of promotions".

That customer replied STOP, so follow-ups and thank-yous are not sent to them.