Inbox
Reply to customers, assign chats, and keep conversations organized.
4 articles in this section
Inbox Overview
Tour of the Nuha Chat Inbox — where every customer conversation lives, with filters, assignment, and team collaboration.
Reply to Customer Messages
Send text, media, templates, and quick replies — and use canned responses to reply faster.
Assign Conversation to Team Member
Manually assign a conversation, hand it off, or set up auto-assign so the right agent always picks up.
Add Tags and Notes
Use tags to categorize contacts and notes to share private context with your team.
Still need help?
Contact Nuha Chat Support — the more detail you share up front, the faster we can help. Please include:
- Workspace name — so we can find your account.
- WhatsApp number involved in the issue (in international format).
- Screenshot of the issue, including the full error message if one is shown.
- The step you were trying to complete when the issue happened.
We typically reply within a few hours during business days.