See customer details while you chat

Open the side panel to see what the customer wants, their orders, labels and notes.

1. 1

   Open the panel

   In a chat, tap the customer’s name at the top. A panel slides in from the right.

   Open this in Nuha Chat
2. 2

   Read Nuha says

   Nuha says… sums up the customer in one line: what they bought, what they want, and who is handling the chat.

3. 3

   Do the next step

   The Next step card shows the most urgent thing, like Reply now, Send payment reminder, Send a template or Create order. Tap the button to do it.

   Customer: Aisyah

   Nuha says… Aisyah hasn’t bought yet — but looks ready to 🔥

   Next step: Ready to buy

   Create order

4. 4

   Change the stage

   Under Customer journey, tap a step to move the deal, or tap Mark lost.

5. 5

   Add labels and notes

   Add labels under Labels. Write private notes or fix the name under Team notes, then tap Save. The customer never sees notes.

6. 6

   Open the full profile

   Tap Open full profile → at the bottom for the timeline, all orders and tasks.