Organise customers with labels

Tag customers like VIP or Reseller so you can filter chats and send campaigns.

3 min
  1. 1

    Add a label to a customer

    In a chat, tap the customer’s name, then type under Labels and tap Add. Or do it on their profile.

    Open this in Nuha Chat
  2. 2

    Remove a label

    Tap the x on the label.

  3. 3

    Manage all labels

    Go to Contacts → Labels. You see every label and how many contacts have it.

    Labels
    VIP · Added by you · 14 contacts
    Hot · added automatically · 12 contacts
    New label
    Sketch of the Labels screen
    Open this in Nuha Chat
  4. 4

    Create or edit a label

    Tap New label, or the pencil next to a label. Type a name, pick a colour and tap Save.

  5. 5

    Use labels

    Filter the Inbox with Filter → Label, filter Contacts with All labels, or target a label in Campaigns.

Tips

  • Nuha and the system add some labels by themselves: Hot, Paid, Booked, Lost and Opted out.
  • Renaming an automatic label keeps its rule.

Something not working?

I can’t delete a label.

Only the owner or an admin can delete labels. Deleting removes it from every contact.

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Organise customers with labels · Nuha Chat Help