Filter chats and use quick views

Show only the chats you care about right now, like unread, waiting or hot leads.

3 min

1
Pick a quick view
Under the search box, tap All, Needs you, Unread, Waiting or Hot. If you have a team, you also see Mine and Unassigned.
Chats
All · Mine · Unassigned · 🙋 Needs you 3
💬 Unread · ⏱ Waiting · 🔥 Hot
Sketch of the Chats screen
Open this in Nuha Chat
2
Open more filters
Tap Filter. Choose from Status, Replies by (Nuha or your team), Reply window, Stage, Temperature, Source, Orders, Last message, Sort and Label.
Filter chats
Status: Open · Needs you · Closed
Reply window: Open (24 h) · Closed — template needed
Sort: Newest first · Waiting longest
Done
Sketch of the Filter chats screen
3
Close the panel
Tap Done. Each filter you chose shows as a small chip. Tap the x on a chip to remove it, or Clear all to remove them all.
4
Load older chats
Scroll down and tap Show more chats to see more.

Tips

Your filters are remembered on this browser, so the Inbox opens the way you left it.
Use Sort → Waiting longest to answer the customers who waited the longest first.
Tap a chosen filter again to switch it off.

It says "No chats match".

Your filters are too narrow. Tap Clear filters to see everything again.

I don’t see Mine or Unassigned.

These views only show when your business has more than one team member.