Reply to a customer

Type a message, send a photo, file or voice note, and jump into any chat Nuha is handling.

3 min
  1. 1

    Open the chat

    In Inbox, tap the customer’s chat.

    Open this in Nuha Chat
  2. 2

    Type your message

    Type in the box at the bottom and tap the green send button. On a computer, Ctrl + Enter (or ⌘ + Enter on Mac) also sends.

    Chat with Aisyah
    Reply window open · 21h 40m left
    Templates · Share item · Create order · Quick reply
    Send
    Sketch of the Chat with Aisyah screen
  3. 3

    Send a photo or file

    Tap the paperclip to attach a photo, video, PDF or office file. Add a caption if you like, then tap send.

  4. 4

    Send a voice note

    Tap the microphone to record. Tap the square to stop, or the bin to cancel. The voice note is ready to send.

  5. 5

    Jump in while Nuha is on

    You can reply any time, even when Nuha is on. If nobody looks after the chat yet, it becomes yours when you reply.

Tips

  • Type / to pick a saved reply.
  • Tap the sparkle button to let Nuha write or polish your reply.
  • The Reply window open timer shows how long you can chat freely.

Something not working?

My message shows "Not sent".

Tap Why? under the message. It explains the WhatsApp reason in plain words, for example the 24-hour window closed or the customer blocked you.

The message box is gone and I see "Chat window is closed".

More than 24 hours passed since the customer last wrote. Send an approved template instead.

The microphone does not work.

Allow microphone access for this site in your browser, then try again.

PreviousFilter chats and use quick viewsNext Save and use quick replies
Reply to a customer · Nuha Chat Help