Give chats to your team (and round robin)

Choose who looks after each chat, by hand or automatically.

4 minPlans: Round robin: Pro and higher

Before you start

  • More than one person in your team (Settings → Team).
  1. 1

    Assign a chat by hand

    Owners and admins: open the chat and use the 👤 menu at the top to pick a team member, or Nobody.

    Chat with Aisyah
    👤 You (ali@kedai.my) ▾
    Nobody · siti@kedai.my
    Sketch of the Chat with Aisyah screen
    Open this in Nuha Chat
  2. 2

    Agents: take a chat

    Agents tap Take chat on a free chat, or Yours · let go to free it again.

  3. 3

    See your chats

    Use the Mine and Unassigned views in the Inbox.

  4. 4

    Turn on round robin

    Go to Settings → Team, find Chat assignment, and choose Assign when a human is needed or Assign every new chat.

    Open this in Nuha Chat
  5. 5

    Choose who is in the rotation

    Under In the rotation, tap the people who should get chats. Tap Save.

  6. 6

    Keep chats private (optional)

    Tick Agents see only their own chats. Agents then see their chats plus chats not given to anyone. Owners and admins still see everything.

Tips

  • A returning customer stays with the same person.
  • When someone replies to a free chat, it becomes theirs.

Something not working?

The round robin options are locked.

Automatic assignment is on Pro and higher. Off (assign by hand) works on every plan.

I don’t see the 👤 menu in chats.

It only shows when your business has more than one team member.

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Give chats to your team (and round robin) · Nuha Chat Help