Handle a customer’s personal data request (PDPA)

Give a customer a copy of their data, or delete it, when they ask under Malaysia’s PDPA.

3 minOwner (deleting data)

1
Open the customer's contact
Go to Contacts, open the customer, then tap the Privacy tab.
Contact · Privacy
Customer asks for their data
Delete personal data
Type the name to confirm
Download their data (JSON)
Sketch of the Contact · Privacy screen
Open this in Nuha Chat
2
Send them a copy
Under Customer asks for their data, tap Download their data (JSON). It holds their profile, labels, notes, chat messages and orders. Send the file to them.
3
Delete their data if asked
Under Delete personal data, type the customer's name to confirm, then tap Delete personal data. This deletes the profile, chats, notes and labels and cannot be undone.
4
Know what stays
Orders and receipts stay for your accounts, but without the customer's name or phone.
5
Customers can also ask us
Customers can send a request to see, correct or delete their data on the public Your personal data page at /privacy-request. We reply within 21 days.
Open this in Nuha Chat

Tips

Make sure the person asking really is the customer, for example by checking it comes from the same WhatsApp number.

It says Only the owner can delete personal data

Ask the business owner to do it. Anyone can still download the data copy.