Share chats between your team (Chat assignment)

Give new chats to team members in turn, and choose whether agents only see their own chats.

1. 1

   Open Team

   Go to Settings → Team and scroll to Chat assignment.

   Settings · Team

   Chat assignment

   ○ Off

   ○ Assign when a human is needed

   ○ Assign every new chat

   Agents see only their own chats

   Save

   Open this in Nuha Chat
2. 2

   Pick a mode

   Off: you give chats out yourself from the Inbox. Assign when a human is needed: a chat goes to the next person when Nuha hands it over or won't answer. Assign every new chat: every new chat gets a person, even while Nuha answers.

3. 3

   Choose who is in the rotation

   Under In the rotation, tap people to add or remove them.

4. 4

   Limit what agents see (optional)

   Tick Agents see only their own chats so agents only see their chats plus chats not given to anyone. The owner and admins always see every chat.

5. 5

   Save

   Tap Save.