Refund an order

Give money back for a paid order, fully or in part, and keep your records right.

3 minOwners and admins
  1. 1

    Open the paid order

    Find the order in Products → Orders, Services → Jobs or Bookings → Appointments and open it.

    Open this in Nuha Chat
  2. 2

    Tap Refund

    Tap Refund… under the payment line.

    Refund (up to RM89.00)
    Amount (RM)
    How: Back to card / FPX (CHIP) · I refunded it myself (cash / transfer)
    Reason
    Refund RM89.00
    Sketch of the Refund (up to RM89.00) screen
  3. 3

    Fill in the refund

    Type the Amount (RM). Under How, pick Back to card / FPX (CHIP) or I refunded it myself (cash / transfer). Type a Reason.

  4. 4

    Confirm

    Tap Refund RM…. The amount is taken off your sales.

Tips

  • CHIP refunds can take a few working days to reach the customer.
  • You can refund part of an order, and refund again later up to the total.
  • On Basic and higher, a credit note is issued for each refund.
  • To refund a paid invoice, open its order in Products or Services.

Something not working?

Back to card / FPX is not an option

The order was not paid with CHIP. Refund the customer yourself and pick I refunded it myself.

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Refund an order · Nuha Chat Help