Add answers to common questions (FAQs)

Give Nuha ready answers to the questions customers ask you most.

1. 1

   Open What Nuha learned

   Go to Knowledge → What Nuha learned. Scroll to What Nuha knows.

   Open this in Nuha Chat
2. 2

   Add an answer

   Tap Add answer. Under Customer asks, type the question. Under Your answer, write it the way you would reply. Tap Save.

   Add answer

   Customer asks: Boleh COD?

   Your answer: Boleh, COD untuk Lembah Klang sahaja.

   Save

3. 3

   Or start from a template

   Open the Learned rules tab. In FAQ starter, tap Start from FAQ template, untick anything that doesn’t apply and tap Add selected. Nuha drafts the answers from your Catalog and settings.

   Open this in Nuha Chat
4. 4

   Approve the drafts

   Starter answers wait in What Nuha learned → Waiting for your review. Approve or edit each one.

5. 5

   Edit or delete later

   In What Nuha knows, tap the pencil to edit or the bin to delete an answer.