Fix a rejected template

Find out why Meta rejected your template and send it again.

3 minOwners and admins

1
Find the reason
Go to Campaigns → Templates. A rejected template shows a red Rejected tag with Meta’s reason under the message.
Campaigns · Templates
11.11 offer · Marketing · BM · Rejected
Meta’s reason in red
Edit
Sketch of the Campaigns · Templates screen
Open this in Nuha Chat
2
Edit the message
Tap Edit. Change the Message, Footer or Buttons. The name, category and language stay the same.
3
Send it again
Tap Send for review. WhatsApp reviews it again. You can do this once a day per template.

Tips

Be clear and specific. Meta rejects vague, all-caps or misleading messages.
Marketing templates must let customers opt out (a STOP footer or a "Stop promo" button).
Do not put a field like the customer’s name at the very start or end of the message.
Use Nuha’s fix is shown on rejected templates but is not available yet (Soon).

Meta keeps rejecting it.

Start from a ready-made template, or delete this one with the bin icon and write a new one with clearer wording.

I cannot change the category.

Category is fixed after creating. Make a new template with the right category.