Create a WhatsApp template

Write a message template and send it to Meta for approval, so you can use it in campaigns.

5 minOwners and admins

Before you start

1
Open Templates
Go to Campaigns → Templates. Tap Create on the New template card.
Campaigns · Templates
Promotion · Marketing · BM · Approved
New template
Create
Sketch of the Campaigns · Templates screen
Open this in Nuha Chat
2
Start from a ready-made one (optional)
Under Ready-made, tap one to fill in the form. You can also copy a message from Recommended by Nuha and paste it in.
3
Name it and pick a category
Type a Name (only your team sees it). Pick Marketing for offers and follow-ups, or Utility for order, booking and payment messages. Then pick the Language.
4
Write the message
Type your Message. Tap a field button (like the customer’s name) to add it; it is filled in when you send. Do not put a field at the very start or end.
New template
Name (only your team sees this)
Category: Marketing · Utility
Language: Bahasa Melayu · English
Message: Hai {name}, …
Footer · Buttons
Send for review
Sketch of the New template screen
5
Add a footer and buttons
Marketing templates get an opt-out Footer like "Reply STOP to stop promotions." You can add up to 3 quick-reply Buttons, such as "Shop now" or "Stop promo".
6
Send for review
When the preview says Looks good for review, tap Send for review. Meta usually answers in minutes, at most 24 hours. Tap Check status to refresh.

Only Meta-approved templates can start a conversation or message a customer after 24 hours.
Meta may change the category after review.
Meta charges a fee for each template message, billed to your own WhatsApp account.

The **Create** button is greyed out.

Connect your WhatsApp number first.

The template stays **Pending**.

Meta can take up to 24 hours. Tap Check status to get the latest.

It shows **Not sent**.

The template did not reach WhatsApp. Read the red note under it, fix the message, then tap Edit and send again.