Check your Conversations, Pipeline and Bookings reports

See how many chats came in, who answered them, how leads moved to won or lost, and how your appointments went.

3 minPlans: Basic and higher
  1. 1

    Open the Conversations tab

    In Reports, tap Conversations. You see New chats, Customer messages, Replies by Nuha, Replies by your team, Handed to your team and Waiting for your team now.

    Reports · Conversations
    New chats · Customer messages
    Replies by Nuha · Replies by your team
    Customer messages by day
    Busiest time
    Sketch of the Reports · Conversations screen
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  2. 2

    Find your busiest time

    Busiest time shows the days and hours when customers message most (Malaysia time). Make sure someone is free to answer at those times.

  3. 3

    Open the Pipeline tab

    Tap Pipeline to see New leads, Won, Lost and Close rate. The Funnel shows how many leads reach each stage, and Why deals were lost shows the reasons.

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  4. 4

    Open the Bookings tab

    If you sell appointments, tap Bookings to see Bookings made, Appointments done, Cancelled, Paid for appointments and your Busiest days.

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Tips

  • Close rate is Won ÷ (Won + Lost) for the period. You can set a close rate goal in Settings → Goals.
  • For "Handed to your team", lower is better: it means Nuha handled more chats by herself.

Something not working?

I don't see a Bookings tab

It only shows when Appointments is ticked under What you sell in Settings → Business.

Close rate shows —

No deals were won or lost in this period yet. Move deals to Won or Lost in Pipeline.

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Check your Conversations, Pipeline and Bookings reports · Nuha Chat Help