Fix WhatsApp connection problems
What each connection error means and how to get your number connected.
- 1
Read the message on the Devices page
If the connection does not finish, a red box shows on Settings → Devices with the reason. Sometimes it also shows Meta says: with Meta’s own words.
Open this in Nuha Chat - 2
Try again calmly
Many problems go away on a second try. Wait a minute, then tap Connect WhatsApp again and finish all of Meta’s steps without closing the page.
- 3
Check the number is ready
For Keep the WhatsApp Business app, the number must be in the WhatsApp Business app and updated. For Nuha only (no phone app), the number must not be active in any WhatsApp app, and must be able to receive an SMS or call.
- 4
Still stuck? Contact us
Open Support tickets, pick WhatsApp & numbers and paste the red message. Lite plans email hello@nuhachat.com.
Open this in Nuha Chat
Something not working?
“The connection was cancelled.”
You closed or cancelled a Meta screen. Start again when you are ready.
“The connection page timed out (60 minutes).”
Start again and finish within 60 minutes.
“This number is already connected to another account.” or “…to another business in Nuha Chat.”
Disconnect it there first, then try again.
“This business already has a WhatsApp number connected.”
One number per business for now. See the guide on changing your number.
“We could not confirm that number belongs to this business.”
Make sure you picked the right Meta Business account and number, then try again.
“WhatsApp connection isn’t switched on yet” or “WhatsApp connection is paused on our side.”
This is on our side. Contact Nuha support.
My number shows **Disconnected**.
Nuha cannot send or receive on it. Contact support so we can reconnect it.