Connect Your WhatsApp Number

This is the single most important setup step. Once your number is connected, everything else in Nuha Chat starts working.

When to use this guide

After your workspace is created and your team is invited.

Before you start

• A WhatsApp number ready to use with WhatsApp Official. If the number is currently used in the WhatsApp or WhatsApp Business app, you may need to migrate or remove it from the app before connecting it to WhatsApp Official.
• Admin access to a Facebook account.
• Your business's legal name, address, and website.

Step-by-step

1. 1

   Start the connection flow

   From the dashboard click Connect WhatsApp Official. A Meta dialog opens.

2. 2

   Sign in with Facebook

   Use a Facebook account that has access to (or can create) your Business Manager.

3. 3

   Select or create a Business Manager

   If you don't have one, Meta will create it on the spot. Use your real legal business name.

4. 4

   Add your WhatsApp Business Account

   Pick an existing WABA or create a new one. The display name shown to customers is set here.

5. 5

   Add and verify your phone number

   Choose SMS or voice verification. Enter the 6-digit code Meta sends.

6. 6

   Confirm in Nuha Chat

   Once Meta returns to Nuha Chat, your number appears in Settings → WhatsApp with status Active.

What happens next

You can now receive messages immediately. To send the first outbound message to a new contact, you'll need an approved template — see Submit Message Template.

Common issues