Assign Conversation to Team Member
Assignment makes sure every conversation has a clear owner — no double-replies, no dropped customers.
When to use this guide
Whenever a chat needs a specific person to handle it.
Before you start
- At least two team members in the workspace.
Step-by-step
- 1
Open the conversation
Click the chat in the Inbox list.
- 2
Click the assignee selector
Top-right of the chat header. A dropdown shows online and offline teammates.
- 3
Pick an agent (or yourself)
The selected agent gets a real-time notification and the chat moves into their 'Mine' queue.
- 4
Reassign anytime
Repeat the same steps to hand off. The assignment history is logged in the conversation timeline.
- 5
Set up auto-assign for hands-off routing
Use the Auto Assign Leads automation to route new conversations by tag, working hours, or round-robin.
What happens next
The assigned agent owns the conversation. Reports → Team Reports tracks how each agent is doing.
Common issues
Assignee dropdown is empty.
Make sure you have other Active team members under Settings → Team.
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Related guides
Automation
Auto Assign Leads
Route new conversations to the right agent automatically — by tag, time, or round-robin.
Getting Started
Roles & Permissions
Understand what each role in Nuha Chat can do — and choose the right one for every team member.
Inbox
Inbox Overview
Tour of the Nuha Chat Inbox — where every customer conversation lives, with filters, assignment, and team collaboration.
Still need help?
Contact Nuha Chat Support — the more detail you share up front, the faster we can help. Please include:
- Workspace name — so we can find your account.
- WhatsApp number involved in the issue (in international format).
- Screenshot of the issue, including the full error message if one is shown.
- The step you were trying to complete when the issue happened.
We typically reply within a few hours during business days.