Welcome to Nuha Chat
Nuha Chat is a WhatsApp-first customer engagement platform built for sales and support teams. It connects directly to WhatsApp Official, brings every conversation into a shared inbox, and gives you the tools to automate follow-ups, run broadcasts, and measure results.
When to use this guide
Read this guide first if you've just signed up. It explains the core concepts you'll see across the rest of the docs.
Before you start
- A Nuha Chat account (free trial works).
- Basic familiarity with WhatsApp Business — not required, but helpful.
Step-by-step
- 1
Understand the four pillars
Nuha Chat is built around Inbox (live conversations), Contacts (your customer database), Automation (workflows that run on your behalf), and Broadcasts (one-to-many WhatsApp campaigns). Reports tie everything together.
- 2
Know what WhatsApp Official means
Nuha Chat uses the official WhatsApp Business Platform — not a scraped or unofficial connection. This keeps your number safe and lets you send templates, broadcasts, and use full automation.
- 3
Plan your rollout
Most teams go live in this order: connect WhatsApp → invite team → import contacts → set up auto-assign → send their first broadcast. Each step has its own guide.
What happens next
Continue with the Quick Start Guide to set up your workspace and connect WhatsApp in under 15 minutes.
Common issues
I don't know if I need WhatsApp Official.
If you send marketing messages, run broadcasts, or have a team replying from one number — yes, you need WhatsApp Official. See the WhatsApp Official Overview.
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Related guides
Getting Started
Quick Start Guide
Get from sign-up to your first reply in 15 minutes. The fastest path to going live with Nuha Chat.
Getting Started
Setup Your Workspace
Configure your workspace name, business hours, time zone, and default language so Nuha Chat fits how you work.
WhatsApp Official
WhatsApp Official Overview
What WhatsApp Official is, why it matters, and how it differs from the regular WhatsApp Business app.
Still need help?
Contact Nuha Chat Support — the more detail you share up front, the faster we can help. Please include:
- Workspace name — so we can find your account.
- WhatsApp number involved in the issue (in international format).
- Screenshot of the issue, including the full error message if one is shown.
- The step you were trying to complete when the issue happened.
We typically reply within a few hours during business days.