Understanding Reports
Reports turn raw conversations into decisions. Here's how to read each one.
When to use this guide
Weekly review, monthly business review, or anytime you're asking 'how are we doing?'
Before you start
- At least a few days of activity to make the numbers meaningful.
Step-by-step
- 1
Dashboard
High-level snapshot for the chosen date range: total conversations, response time, open vs closed, top tags. Use it for daily standups.
- 2
Lead Reports
Funnel view: new → qualified → won. Filter by source tag to see which channel converts best.
- 3
Team Reports
Per-agent stats: assigned, responded, average first response time, conversations closed. Helps spot bottlenecks.
- 4
Broadcast Reports
Per-campaign breakdown of sent, delivered, read, replied, and failed. Compare campaigns to learn what works.
- 5
Automation Reports
Per-automation runs and success rate. A high failure rate usually means an action references a missing template or tag.
What happens next
Export any report as CSV (Reports → ⋯ → Export) for sharing or deeper analysis.
Common issues
Numbers look too low.
Confirm the date range — most reports default to the last 7 days.
Times shown don't match my time zone.
Reports use the workspace time zone — change it under Settings → Workspace.
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Related guides
Broadcasts
Create a Broadcast Campaign
Send an approved WhatsApp template to thousands of contacts at once — and track open and reply rates.
Automation
Auto Assign Leads
Route new conversations to the right agent automatically — by tag, time, or round-robin.
Troubleshooting
Common Troubleshooting Guide
Quick answers to the issues we see most often: WhatsApp connection, message delivery, automation, broadcast, and access problems.
Still need help?
Contact Nuha Chat Support — the more detail you share up front, the faster we can help. Please include:
- Workspace name — so we can find your account.
- WhatsApp number involved in the issue (in international format).
- Screenshot of the issue, including the full error message if one is shown.
- The step you were trying to complete when the issue happened.
We typically reply within a few hours during business days.