Integration Overview
Nuha Chat is built to plug into the rest of your stack. Whether you use Zapier, Make, a CRM like HubSpot, an ecommerce platform like Shopify, or your own internal tools — you can connect them in minutes.
When to use this guide
When you want WhatsApp activity in Nuha Chat to trigger or sync with another tool — for example, push new contacts to your CRM, or send WhatsApp messages when an order is placed.
Before you start
- Admin access to your Nuha Chat workspace.
- An account in the tool you want to connect (Zapier, Make, your CRM, etc.).
Step-by-step
- 1
Pick the right integration type
Use Zapier or Make for no-code workflows between popular apps. Use API keys for direct, custom integrations from your own backend. Use webhooks to receive real-time events from Nuha Chat in your own system.
- 2
Generate an API key
Settings → Integrations → API Keys → Create key. Give it a clear name (e.g. 'Zapier' or 'Internal CRM'). Copy the key — it's shown only once.
- 3
Set up a webhook
Settings → Integrations → Webhooks → New webhook. Paste the URL of your endpoint and choose which events to subscribe to (new message, new contact, conversation closed, broadcast finished).
- 4
Connect Zapier or Make
Search for 'Nuha Chat' in Zapier or Make, paste your API key, and start building Zaps or scenarios with our pre-built triggers and actions.
- 5
Test the connection
Send a test event from Settings → Integrations → Webhooks → Test, or run a sample Zap. Confirm the data lands in the destination tool as expected.
What happens next
Once connected, your stack stays in sync automatically. Common use cases: push new WhatsApp leads into your CRM, send order confirmations from Shopify over WhatsApp, or trigger a follow-up automation when a deal stage changes.
Common issues
Webhook is not firing.
Confirm the URL is reachable from the public internet (not localhost). Check Settings → Integrations → Webhooks → Logs for the most recent attempt and the response status.
API key returns 401 Unauthorized.
The key may have been rotated or revoked. Generate a new one and update it in your integration. Treat API keys like passwords — never commit them to source control.
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Still need help?
Contact Nuha Chat Support — the more detail you share up front, the faster we can help. Please include:
- Workspace name — so we can find your account.
- WhatsApp number involved in the issue (in international format).
- Screenshot of the issue, including the full error message if one is shown.
- The step you were trying to complete when the issue happened.
We typically reply within a few hours during business days.