Inbox Overview
The Inbox is the heart of Nuha Chat. Every WhatsApp message your business sends or receives flows through here.
When to use this guide
Daily — this is where your team works.
Before you start
- A connected WhatsApp number with at least one message.
Step-by-step
- 1
Layout
Conversation list on the left, chat view in the middle, contact details on the right.
- 2
Filters
Switch between Open, Pending, Closed, Mine, Unassigned, and any custom tags. Filters stack.
- 3
Real-time updates
New messages appear instantly with a sound and badge. No refresh needed.
- 4
Status flow
Conversations move through Open → Pending → Closed. Closing a conversation clears it from active queues but keeps the history.
What happens next
Learn how to reply, assign, and tag conversations next.
Common issues
I don't see any conversations.
Check the filter — you may be on 'Mine' with no assignments. Switch to 'All' or 'Open'.
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Related guides
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Reply to Customer Messages
Send text, media, templates, and quick replies — and use canned responses to reply faster.
Inbox
Assign Conversation to Team Member
Manually assign a conversation, hand it off, or set up auto-assign so the right agent always picks up.
Inbox
Add Tags and Notes
Use tags to categorize contacts and notes to share private context with your team.
Still need help?
Contact Nuha Chat Support — the more detail you share up front, the faster we can help. Please include:
- Workspace name — so we can find your account.
- WhatsApp number involved in the issue (in international format).
- Screenshot of the issue, including the full error message if one is shown.
- The step you were trying to complete when the issue happened.
We typically reply within a few hours during business days.