Setup Your Workspace
Estimated time
5 min
Difficulty
Beginner
Required access
Admin
Your workspace is the shared environment your whole team works inside. A few minutes of setup now saves a lot of confusion later.
When to use this guide
Right after creating your account, before inviting teammates.
Before you start
- Admin access to the workspace.
- Your company's standard business hours and time zone.
Step-by-step
- 1
Open workspace settings
Go to Settings → Workspace. You'll see general info, branding, and operating hours.
- 2
Set your business name and logo
This name appears in reports and on internal pages. Upload a square logo (PNG, at least 256×256).
- 3
Choose your time zone
All reports, automations, and scheduled broadcasts use this time zone. Pick the one your team operates in.
- 4
Set business hours
Define when your team is online. This drives away-message automations and SLA tracking.
- 5
Save changes
Click Save. Settings apply immediately for everyone in the workspace.
What happens next
Now invite your team — they'll inherit these settings the moment they accept.
Common issues
Reports show times that don't match my local time.
Workspace time zone is set incorrectly. Update it under Settings → Workspace and refresh the report.
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Still need help?
Contact Nuha Chat Support — the more detail you share up front, the faster we can help. Please include:
- Workspace name — so we can find your account.
- WhatsApp number involved in the issue (in international format).
- Screenshot of the issue, including the full error message if one is shown.
- The step you were trying to complete when the issue happened.
We typically reply within a few hours during business days.