When customers reply STOP
How opt-outs work, so customers who say no never get promotions.
2 min
- 1
The customer replies STOP
When a customer sends only STOP, BERHENTI, UNSUBSCRIBE, HENTI or STOP PROMO, they are opted out. Nuha replies to confirm and does not answer the message.
- 2
They are labelled
The contact gets the Opted out label, so you can see it in Contacts.
Open this in Nuha Chat - 3
They get no promotions
They are skipped by campaigns, follow-ups and thank-you messages. Order and booking messages still go out.
- 4
They can come back
If they send MULA, START, SUBSCRIBE or LANGGAN, they are opted in again.
Tips
- Only the whole message counts. "stop dulu, nak tanya" is not an opt-out.
- Add a STOP footer or a "Stop promo" button to every marketing template.
- You can start an automation when a customer opts out, with the Customer opted out trigger.