See which customers come back

How many paying customers bought more than once, how soon they come back, and who has gone quiet, with a campaign to bring them back.

3 minPlans: Basic and higher

1
Open Repeat customers
In Reports, tap Repeat customers. Pick This month, Last month, Last 30 days or a past month at the top.
Reports · Repeat customers
Bought 2+ times 34% · Paying customers 120
Came back 41 · Days to 2nd purchase 48
Sketch of the Reports · Repeat customers screen
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2
Read the numbers
Bought 2+ times is the share of customers who paid in this period and have bought at least twice. Days to 2nd purchase is the average time between a customer’s first and second purchase.
3
Find quiet customers
Haven’t bought in 60 days and Haven’t bought in 90 days list customers who bought before but not since, best customers first. Tap a name to open the contact.
4
Bring them back
Tap Send a campaign. Campaigns opens with that group already picked. Choose an approved template and send as usual.
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Tips

Sales are paid orders after refunds, including deals you marked Won in Pipeline (also when paid to the company you represent). Two orders on the same day count as one purchase.
To remind customers on time, set Remind again after on your items. See the guide on date reminders.